Refund Policy

At Dealarious, your satisfaction matters to us. However, because we deal in digital products, refunds can only be granted under specific circumstances. While many software resellers enforce a strict no-refund policy once a license is delivered, we aim to accommodate valid refund requests whenever possible. Please review the guidelines below to understand our eligibility criteria and how to submit a refund request.

Important: We strongly encourage you to try the free trial versions of the products before purchasing. Testing beforehand helps avoid most compatibility or technical issues once you’ve bought the license.

Table of Contents
1. MONEY-BACK GUARANTEE
2. FULL REFUND CASES
2.1. Refund Request Before Product Delivery / Purchased Wrong Product (License Unused)
2.2. Not Able to Install the Application (License Unused)
2.3. License Key Did Not Activate the Product
3. NON-ACCEPTABLE REFUND REQUESTS
3.1. Software Dissatisfaction / Features Not as Expected / System Slowdowns
3.2. Failure to Provide Proof of Error / Non-Cooperation with Support Team
3.3. Found a Better Price Elsewhere / Price Reduced After Purchase
4. REPORTING ERRORS IN PURCHASES
5. REFUND REQUESTS FOR VOLUME PURCHASES
6. REFUNDS ON SPECIAL COMBO OFFER PACKS
7. HOW TO REQUEST A REFUND
7.1. DETAILS TO PROVIDE IN A REFUND REQUEST
8. PROCESSING TIME

1. MONEY-BACK GUARANTEE

Our refund policy applies to technical issues that cannot be resolved by either our team or the software manufacturer’s support, provided the license key remains unused due to a technical failure. Because we act as a reseller, we do not offer refunds for general product dissatisfaction.

Within 30 Days: You must submit your refund request within 30 days of purchase. After this period, we generally cannot offer a refund or exchange.

Please Note:

We guarantee the validity of our licenses for their entire license period. If you have a genuine license issue, please contact us, and we’ll address it promptly.

2. FULL REFUND CASES

2.1. Refund Request Before Product Delivery / Purchased Wrong Product (License Unused)

  • If you request a refund before the license key is delivered, we will honor it—no questions asked.
  • If the license key is delivered but not activated, you can still request a refund within 12 hours of purchase.

2.2. Not Able to Install the Application (License Unused)

  • If you cannot install the software and the license key remains unused, we will provide all possible troubleshooting steps. If the issue persists and cannot be resolved, we will offer a full refund.
  • Ensure you can install other programs; sometimes broader system problems or missing updates cause installation failures.

Ensure you can install other programs; sometimes broader system problems or missing updates cause installation failures.

2.3. License Key Did Not Activate the Product

  • If the software fails to activate or the provided key is invalid, we will offer a replacement key or a full refund, ensuring you have a functional license throughout the validity period.

Important: Dealarious cannot be held responsible if the license is blocked by the manufacturer due to end-user violation of their usage terms.

3. NON-ACCEPTABLE REFUND REQUESTS

3.1. Software Dissatisfaction / Features Not as Expected / System Slowdowns

  • After an order is complete, we do not provide refunds if you simply dislike the product, find the features lacking, or experience performance slowdowns on your system.

We strongly encourage trying the trial version to ensure the software meets your expectations.

3.2. Failure to Provide Proof of Error / Non-Cooperation with Support Team

  • If you claim a technical issue, you must:
    1. Provide a detailed description of the problem.
    2. Submit proof of error (e.g., screenshots, error logs).
  • Failing to cooperate with our Support Team or withholding necessary evidence disqualifies you from a refund.

3.3. Found a Better Price Elsewhere / Price Reduced After Purchase

  • We do not offer refunds or partial refunds if you find a lower price after purchase.

Our pricing may change based on available stock and promotions, so discounts can fluctuate at any time.

4. REPORTING ERRORS IN PURCHASES

  • If you notice any error in your order—such as receiving the wrong license, an unexpected quantity, or a mismatch in product details—please Contact Us immediately with your Order Number.
  • We’ll do our best to correct the error or offer a suitable alternative. If the mistake is on our end or you have not activated the license, you may qualify for a full refund or exchange.

5. REFUND REQUESTS FOR VOLUME PURCHASES

  • Volume purchases (10 or more licenses) are non-refundable after checkout.
  • Faulty keys will be replaced if verified defective.
  • Delivery times for volume orders may extend due to license sourcing.

6. REFUNDS ON SPECIAL COMBO OFFER PACKS

When multiple products are bought together at a discounted rate (“Special combo”), a partial refund requires recalculating each item’s price based on our standard store prices at the time of purchase.

Example:

  • Suppose a combo features Product A & B at a total cost of $X.
  • If you request a refund for Product B, the refund amount = X−(Standard Price of Product A on the purchase date)

This ensures that any remaining items in the bundle reflect their actual cost if one component is returned.

7. HOW TO REQUEST A REFUND

If you meet the eligibility criteria above, you can request a refund using our Contact Form. Please provide all necessary details to help us review your request as quickly as possible.

7.1. DETAILS TO PROVIDE IN A REFUND REQUEST

  1. Your Full Name and Dealarious Order Number
  2. Screenshots / Logs of the error (if applicable)
    • Press Print Screen, open Paint, and press Ctrl+V to paste.
  3. License Key assigned to your purchase
  4. Problem Description (What happened? What steps have you taken already?)
  5. Operating System & RAM details (e.g., Windows 10 Pro 64-bit, 8 GB RAM)
  6. Any additional info that can help us replicate or understand the issue.

8. PROCESSING TIME

  • Once we receive your request, our team will reach out with potential solutions. If those solutions don’t resolve the issue, we will approve your refund within 24 Hours.
  • Direct card payments can take 5–7 business days to reflect in your account statements.
  • PayPal transactions may show the refund sooner, but exact timing depends on PayPal and your bank.